Exchange and Return Policy for Aquacare Home EStore

Thank you, dear customer, for joining us at AquaCare.

 

• AquaCare guarantees the quality of all products sold in the store.

• Some products are warranted by their agents in Saudi Arabia.

• ​​You can return a product under the following conditions:

1- The product must be returnable.

2- You must contact us on the number 920012145 within 24 hours of receiving the product and request a return from our customer service team during business hours, Sunday to Thursday, from 9 AM to 5 PM.

3- The product must be in its original packaging, unused, and in the same condition in which it was received.

4- A return policy will be issued and sent to you, and you must deliver the product with the policy to the shipping company"s branch as soon as possible.

5- The refund process will be begin after the returned product is received, inspected, and its condition is confirmed.

6- If you paid electronically (credit card), the money will be returned to your credit card within 30 days of confirming the product"s condition.

7- Only the value of the product will be refunded.

8- The customer bears the return costs, as the value of the return policy will be deducted from the total amount of the product to be returned.

 

• Products that are not refundable are as follows:

1- When the product has been used, damaged, or is not in the same condition as you received it, or the product has suffered any damage.

2- Products that have been tampered with or whose serial numbers have been removed.

3- Products without the original packaging or labels, or missing any of their accessories.